• Privacy Notice
     This privacy notice explains how I, Katie Queenan, collect, use and protect your information when you contact me or use my services. I am the data controller for my practice and work in line with GDPR and IACAT professional guidelines.

    What information I collect
     When you contact me through email, phone or my contact form, I may collect:

    • your name

    • your email address

    • your phone number (if provided

    • any information you choose to share in your message

    If we begin therapy, I collect:

    • basic contact details

    • emergency contact information

    • relevant background details you choose to share

    • session dates, payments and attendance

    • artwork created during sessions

    I do not store unnecessary personal data and I do not share information with third parties unless legally required.

    Why I collect this information
     I collect personal data to:

    • respond to your enquiry

    • provide therapy services

    • manage appointments and payments

    • maintain appropriate clinical records

    • meet legal and professional obligations

    How your information is stored

    • Emails and contact forms are stored securely in my password-protected professional email account.

    • Therapy records are kept in a secure, encrypted digital folder or locked physical file.

    • Artwork created in sessions is held securely by me for the duration of therapy.

    • Online enquiry data stored in Google Forms is protected under Google’s GDPR-compliant systems.

    How long your information is kept
     In line with professional guidelines, adult therapy records are kept for 7 years after therapy ends.
    Records relating to young people are kept for 7 years after they turn 18.
    Enquiry form submissions are kept for up to 12 months and then deleted.

    Your rights
     Under GDPR, you have the right to:

    • access your information

    • correct inaccurate information

    • request deletion (where appropriate)

    • withdraw consent for holding contact details

    • ask how your information is processed

    To exercise these rights, you can email: katiequeenan.arttherapy@gmail.com

    Confidentiality in therapy
     Confidentiality is an essential part of therapy. I will never share your information unless:

    • you give clear consent, or

    • there is a legal requirement, or

    • there is a significant concern about your safety or someone else’s safety

    This is always discussed openly in sessions.

    Updates to this notice
     This privacy notice may be updated from time to time to reflect legal or professional changes.

  • Therapeutic service
    I provide art therapy sessions to children, adolescents and adults. Art therapy is a confidential, professional service and does not replace medical or emergency support.

    Initial meeting
    A free 30-minute introductory meeting is offered to help us get to know each other and decide whether therapy feels like a good fit. There is no obligation to continue.

    Sessions
    Individual sessions last 60 minutes and usually take place weekly or fortnightly unless otherwise agreed. You do not need any art experience to take part. I also offer group art therapy sessions for schools, organisations and community settings. Group length and structure vary depending on the group's needs and the setting, and we discuss this together before beginning. 

    Fees and payment
    Fees are clearly stated on the Fees & Practical Information page.
    Payment can be made by cash or bank transfer. A receipt is issued by email after each session.

    Fees are reviewed annually.

    Cancellation policy
    If you need to cancel or reschedule a session, please give 24 hours’ notice where possible.
    Sessions cancelled with less than 24 hours’ notice, or missed without notice, may be charged the full fee.

    Confidentiality
    All sessions are confidential and handled in line with GDPR, child protection legislation and IACAT guidelines. Limits to confidentiality (related to safety or legal requirements) are discussed at the beginning of therapy.

    Storage of artwork
    Artwork created in sessions is stored securely by the therapist for the duration of therapy. At the end of therapy, we decide together what you would like to do with the artwork, whether to take it home, photograph it, leave it for disposal, or explore another option that feels meaningful.

    Online art therapy

    For online sessions, you are responsible for ensuring you have:

    • a private, quiet space

    • a stable internet connection

    • a safe place to store any artwork created between sessions

    Crisis situations
    This service cannot provide emergency or crisis support. If you are in immediate danger or need urgent help, please contact your GP, emergency services, or the appropriate mental health crisis team.

    Professional registration

    I am a Registered Professional Member of IACAT and work in line with their ethical and professional standards.

    Changes to terms
    These terms may be updated occasionally to reflect changes in practice or legislation.

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    I do not use cookies to collect personal information, and I do not track, store or sell user data.

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